Return & Warranty Policy

Return Policy

We have a hassle-free return policy that allows you to return products/orders free of charge through the order page into your account on our website. Kindly write to us at support.hopsitalshop@alfarsi.me or call us at +968 24485625 during office hours.

You can make an easy return request within the next two business days of the delivery date

The returned products are eligible for refund or replacement only after inspection and approval by our Quality Check Team based on the following criteria:

• The product must be unused.
• The product seal must be intact and not tampered with.
• All parts, accessories, warranty cards, and manuals must be included.
• The product packaging must not be damaged.
• The product must be the correct item.

The opened products package can't be returned unless damaged/broken items are recognized before use by the customer.

The customer must ensure that the item is in its original packaging, unworn, and in the same condition, you received.

In case the customer asked to return items after 3 business days of delivery, we will consider it a special case, then our team will study this case to be fair with all parties.

Technical Assistance

To help resolve issues with your product, we may troubleshoot via online tools or through calls from our technical teams. If you do not wish to seek assistance we will assess the issue and arrange a reverse pickup for the requested product

Non-Returnable Products

While we offer a 2-day return or replacement policy, certain products fall under the Non-Returnable category:

• Products that can be used directly on patients, including but not limited to tooth cream, mousse, MRC/orthodontic trainers, water flossers, chin caps, headgear, face masks, and other myofunctional appliances.
• The items are classified as non-returnable products
• Products labeled as "short expiry" on our website cannot be returned due to claims of short expiry, as this information is clearly indicated alongside the product name.

We recommend that you review the product details page on the Hospitalshop website/app before making a purchase to determine whether the product is returnable or non-returnable. However, if you receive a defective, damaged, or faulty non-returnable product, please contact Hospitalshop.com within 2 days of delivery, and we will initiate replacement.

Warranty Claims

For any warranty claims regarding the product, please refer to the following guidelines:

• Physical damage to the product or equipment is not covered under the warranty claim.
• Both Hospitalshop and the buyer acknowledge that the products purchased are subject to the original manufacturer warranties only.
• Service and warranty claims are handled directly by the manufacturer or importer for this product
• Hospitalshop is not liable for replacing the products; the responsibility to replace any such product lies with the manufacturer.
• All claims related to replacements will be directed to the concerned manufacturer . Hospitalshop may assist the customer in registering a request for product replacement or service.